of technology experience
Menu
Strategy backed by real execution.
A career built on both sides of the table: leading platforms and transformation as a client, and supporting organizations as a consultant, advisor and functional architect.
working with ITIL and service management
of ServiceNow experience
workflows implemented or led
RPA and automation processes
operational hours released per year
MARCELO CORREA
Technology, Operations and Service Transformation Strategist
“An advocate for technology as a means, not an end.”Explore his journey on LinkedIn ↗
Marcelo Correa has 25 years of experience in technology, with a strong background in ITSM/ESM, automation, governance and digital transformation.
He has worked with ITIL since 2006 and has more than 10 years in the ServiceNow ecosystem. His roles have included Global Platform Owner, transformation leader, Advisor, Business Process Consultant and Functional Architect.
He has led initiatives across Brazil, France, Spain, Portugal, Russia and South Africa, connecting processes, data, workflows, integrations, automation and AI agents.
His current focus is turning technology capacity into productivity, lower risk, better experiences and business returns.
BUSINESS PERSPECTIVE
Transformation beyond IT.
01IT02Sales03Customer Service04Finance05Supply Chain06Expansion07Human Resources08Enterprise Risk Management
CREDENTIALS
Continuous learning for better decisions.
Credentials do not replace practice. They organize knowledge, language and standards so experience can be applied consistently.
- Global ITIL Ambassador - PeopleCert
- ITIL v3 Expert
- ITIL 5 AI Governance
- ITIL v2 Manager
- ITIL 5 Foundation, Service and Product
- ITIL 4 Foundation
- ServiceNow Certified System Administrator
- DevOps Foundation
- Specialist in ITSM, CSM, HRSD, App Engine and SPM
- MBA in Digital Business - FIAP
- Postgraduate Degree in IT Governance - IPT/USP
- Bachelor's Degree in Information Systems - FAAP
WELCOME TO THE JOURNEY
Experience should become direction.
Respect the process of your career and your life.
Schedule a conversation ↗